California Customer Privacy Act (CCPA)

Conversion Science complies with the CALIFORNIA CONSUMER PRIVACY ACT (CCPA) by giving you the five privacy rights for California consumers:

The right to know about the personal information a business collects about them and how it is used and shared

You have a right to be informed about the manner in which any of your personal data is collected or used which we have endeavoured to do by way of this Policy.

The right to delete personal information collected from them.

Conversion Science gives you the right to request us to delete your personal data.

The right to opt-out of the sale of their personal information.

Conversion Science does not sell any data of any of its users/customer/lead.

The right to non-discrimination for exercising their CCPA rights.

Conversion Science assures no discrimination against consumers exercising their right of privacy under CCPA

No waiver of privacy rights.

Conversion Science assures that it will not ask for waiver of privacy rights from California consumers

In case you want to exercise the rights set out above you can contact our Grievance Officer whose details are set out in Section 12 below.

  1. RETENTION OF PERSONAL INFORMATION

Conversion Science will store any personal data we collect from you as long as it is necessary in order to facilitate your use of the Services and for ancillary legitimate and essential business purposes – these include, without limitation, for improving our Services, attending to technical issues, and dealing with disputes.

Conversion Science may need to retain your personal data even if you seek deletion thereof, if it is needed to comply with our legal obligations, resolve disputes and enforce our agreements.

If you are a Customer, please be advised that: (i) you will need to inform your Leads about how you store and deal with any data you collect from them using one of our Services, in compliance with applicable laws including the GDPR; and (ii) after you terminate your usage of a Service, we may, unless legally prohibited, delete all data provided or collected by you (including Lead information) from our servers.

  1. TRACKING BY OUR ADVERTISEMENT PARTNERS

Upon receiving your specific consent, Conversion Science may share the data we collect from Cookies or Web Beacons with our advertisement partners to track your visits, establish your non-personal identity and present you with targeted advertisements about our Services.

  1. TOOLS USED BY OUR CUSTOMERS

If you are a Customer, you are empowered to use proprietary or other third party technologies (for example Flash Cookies) on your website and host them in our App. If you do, you agree and acknowledge that it is your sole obligation to inform your Leads about any data you collect by using such technologies and the policies by which such collection is bound.

  1. COMPLIANCE WITH CHILDREN’S ONLINE PRIVACY PROTECTION ACT

As a business service, Conversion Science neither targets our Services toward nor knowingly collects any personal information from any individuals under the age of 13.

  1. TRANSFER OF INFORMATION

In order for us to facilitate our global operations, Conversion Science may transfer and access the data we collect and process in accordance with this Policy, to our group companies around the world. Your rights and protections will, under no circumstances, be diluted by this transfer.

Further, in the ordinary course of business, Conversion Science may employ other companies and people to assist us in providing certain components of our Services in compliance with the provisions of this Policy. To do so, we may need to share your data with them.

Where applicable – if the entities to which these transfers are effected are not situated in countries deemed ‘adequate’ by the European Commission, Conversion Science shall enter into appropriate Data Protection Addendums with the transferee parties that comprehensively protect your data. Conversion Science shall also put in place industry-standard technical and organizational measures (including robust data handling policies) to ensure that such transfers are completed in accordance with applicable laws.

Some of the examples of where Conversion Science may sub-contract processing activities to third parties include—data analysis, marketing assistance, processing credit card payments, and providing customer service.

  1. THIRD PARTY LINKS

Conversion Science may display links to third-party websites or applications on our website for advertising or providing you with relevant content. Conversion Science will not be responsible for such third-party websites or applications if you choose to access them. If you provide any data to such website/application, please ensure you read their policies given that you will no longer by bound by this Policy in doing so.

  1. COMPELLED DISCLOSURE

In addition to the purposes set out in the Policy, Conversion Science may disclose any data we collected or processed from you if it is required:

  • Under applicable law or to respond to a legal process, such as a search warrant, court order, or subpoena;
  • To protect our safety, your safety or the safety of others or in the legitimate interest of any party in the context of national security, law enforcement, litigation, criminal investigation or to prevent death or imminent bodily harm;
  • To investigate fraud or violation of our Acceptable Use Policy;
  • If required in connection with legal proceedings brought against Conversion Science, its officers, employees, affiliates, customers or vendors; or
  • To establish, exercise, protect, defend and enforce our legal rights.
  1. SECURITY OF YOUR PERSONAL INFORMATION

Conversion Science implements industry-standard technical and organizational measures by using a variety of security technologies and procedures to help protect your data from unauthorized access, use, loss, destruction or disclosure. When we collect particularly sensitive data (such as a credit card number or your geo-location), it is encrypted using industry-standard cryptographic techniques including but not limited to SSL, TLS, RSA, and AES.

Your password is your first line of defence once you set up a Conversion Science account, so we recommend that you set a strong password which you never share with anyone and ensure you sign out of your Conversion Science account once you have used that same.

  1. GRIEVANCE OFFICER

The name and contact details of our Grievance Officer, who you may contact if you have any concerns, complaints or feedback pertaining to this Policy, are as follows:

NAME: Rob Stanbridge

 

ADDRESS: Ground Floor, Granbuild House, 5 Gray Road, Plumstead, Cape Town

 

TEL: +27 21 761 1853

 

EMAIL: rob.s@conversionscience.co.za

 
  1. DISPUTE RESOLUTION

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact Conversion Science via mail to: Ground Floor, Granbuild House, 5 Gray Road, Plumstead, Cape Town, 7801, Attention Personal Data Controlling or by e-mail to rob.s@conversionscience.co.za.