1. Introduction

These Terms of Service (“Terms”) govern your access to and use of the services (such as CS InfluencerHub), applications, websites, and integrations (collectively, the “Services”) provided by Conversion Science (Pty) Ltd (“Conversion Science”, “we”, “us”, or “our”), a digital marketing agency registered in Cape Town, South Africa.

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our Services.

2. Description of Services

Conversion Science provides digital marketing, paid media management, marketing analytics, data integration, and automation services. Our Services may include integrations with third-party platforms, including but not limited to TikTok, Google, and Meta, through their respective developer tools, APIs, and SDKs.

3. Third-Party Platform Integrations

Our Services may integrate with third-party platforms such as TikTok. When you authorise or use features that connect to these platforms through our Services:

• • You acknowledge that your use of those platforms remains subject to their own terms of service and privacy policies (e.g.,       TikTok Terms of Service and       TikTok Privacy Policy).
• • We access and use data from these platforms only for the specific purposes of delivering the Services you have engaged us to provide, in compliance with the applicable platform’s developer terms and policies.
• • We will not use data obtained through third-party platform integrations to compete with or replicate the services of those platforms.
• • We will not sell your data obtained through third-party platform integrations or use it for cross-context behavioural advertising unrelated to the Services.

By logging in with your TikTok account through CS InfluencerHub, you grant CS InfluencerHub permission to access specific information via the TikTok API. We strictly limit our data collection to the minimum necessary for verification purposes. The specific permissions (scopes) we request are:

• • user.info.basic: To retrieve your unique TikTok identifier and display name.
• • user.info.profile: To access your profile image and account verification status.
• • user.info.stats: To verify your audience size and engagement metrics (follower count, following count, likes, and video count).
• • video.list: To calculate average views per video and verify content activity.

4. TikTok API Services

Where our Services make use of TikTok’s developer tools, APIs, or SDKs (“TikTok Developer Services”), the following additional terms apply:

• • We process data received through TikTok Developer Services solely for the limited purposes of enabling and delivering the marketing services you have engaged us to provide.
• • We comply with the       TikTok Developer Terms of Service and       TikTok Data Sharing Agreement.
• • Any TikTok user data accessed through our integration will be handled in accordance with applicable data protection laws, including South Africa’s Protection of Personal Information Act (POPIA) and, where applicable, the EU General Data Protection Regulation (GDPR) and US state privacy laws.
• • We implement and maintain appropriate technical and administrative security safeguards to protect data received through TikTok Developer Services against unauthorised access, loss, or misuse.
• • We retain TikTok data only for as long as necessary to deliver the Services and will delete it upon termination of our engagement or upon your request.
• • You may request the deletion of your data at any time by contacting us using the details provided below.

5. Data Collection and Use

In the course of providing our Services, we may collect and process the following types of information:

• • Account and authentication data – such as user identifiers, access tokens, and profile information provided through platform login or authorisation flows.
• • Platform analytics and performance data – including campaign metrics, engagement data, and content performance information obtained through authorised API integrations.
• • Technical data – such as IP addresses, browser type, and device information collected through our websites or applications.
• • TikTok Data – Username, Follower Count, Likes Count, Average Views, and Video Count. This data is used solely to verify your identity as the account owner and confirm you meet the minimum audience criteria for our campaigns.

We use this data exclusively for the purposes of delivering, improving, and reporting on the marketing and analytics services we provide to you. For full details on how we handle your personal information, please refer to our       Privacy Policy.

6. User Responsibilities

By using our Services, you agree to:

• • Provide accurate and complete information when authorising platform integrations.
• • Comply with the terms of service and policies of any third-party platforms accessed through our Services.
• • Not use our Services for any unlawful purpose or in violation of any applicable laws, rules, or regulations.
• • Notify us promptly if you become aware of any unauthorised use of your account or data.

7. Intellectual Property

All intellectual property rights in our Services, tools, reports, and deliverables (excluding your data and third-party platform content) remain the property of Conversion Science. Third-party platform names, logos, and trademarks are the property of their respective owners.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Conversion Science shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Services, including any loss of data, revenue, or profits. Our total liability for any claim arising from the Services shall not exceed the fees paid by you for the specific Services giving rise to the claim during the twelve (12) months preceding the event.

9. Disclaimer of Warranties

Our Services are provided on an “as is” and “as available” basis. We make no warranties, express or implied, regarding the accuracy, completeness, or reliability of data obtained through third-party platform integrations. Third-party platform availability, API functionality, and data access are subject to the policies and operational decisions of those platforms.

10. Termination

Either party may terminate the use of the Services at any time. Upon termination, we will cease processing your data through platform integrations and will delete or return data obtained through those integrations within a reasonable timeframe, unless retention is required by law.

11. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by updating the “Last updated” date above and, where practicable, by providing notice via email or through our Services. Your continued use of the Services after any changes constitutes acceptance of the updated Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising under or in connection with these Terms shall be subject to the jurisdiction of the courts of the Western Cape, South Africa.

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